1. What is Tivlos?
Tivlos is an online store specializing in safe, innovative, and development-friendly products for babies and toddlers. We are based in the Netherlands and ship globally.
2. What types of products do you sell?
We offer a variety of items designed to aid early childhood development, including:
-
Silicone teethers
-
Sensory baby books
-
Baby walkers
-
Educational toys like SmartBrain™ Soft Blocks and PlaySens™
3. Is it safe to use your products for newborns?
Absolutely! All our products are made from baby-safe materials such as BPA-free silicone, soft fabrics, and are thoroughly tested to meet safety standards.
4. Where do you ship to?
We ship worldwide! Whether you're in Europe, North America, or Asia — we’ve got you covered.
5. How long does delivery take?
Shipping usually takes:
-
7–12 business days for international orders
Orders are processed within 1–3 business days.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order here.
7. What payment methods do you accept?
We accept:
-
Visa
-
Mastercard
-
American Express
-
Apple Pay
-
Google Pay
-
Maestro
-
PayPal
8. What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. To start a return, please contact us at info@tivlos.com.
9. What if my item is damaged or defective?
We're truly sorry! Please contact us within 7 days of delivery with photos of the product, and we'll arrange a replacement or refund immediately.
10. How do I contact Tivlos customer support?
You can reach us via:
-
📧 Email: info@tivlos.com
-
📞 Phone: +31 6 15 35 83 28
-
🕒 Monday to Friday: 9:00 AM – 6:00 PM (CET)
